An email, not a ticket.
The auditors had flagged large invoices approved by one person. The finance lead wrote to the developer who looks after their system.
Can we make invoices over R50 000 need a second sign-off? Ideally before month-end.
Sent to their i3 developerWhy it starts here. The person who asked is the person who will approve it. No backlog, no change-request form in between.