Most software stories skip the middle. This one does not. It is the way an engagement with i3 actually runs | five moments, in order, over three years | and it is what you are signing up for.
Three beats we recognise in nearly every handover we inherit. If one of them sounds familiar, you are already partway through the story.
The idea is strong, the people are capable. Then it lands on one pair of shoulders and the first hard year takes its toll.
A small request becomes a quote, a quote becomes a wait. The system stays correct and stays frozen.
The numbers exist somewhere, but not where a decision gets made. So the software is doubted, quietly, forever.
This is the whole engagement, compressed. Scroll, and the scene beside the road changes as you pass each moment.
The point of the road is what happens when we are no longer the ones typing. Custodianship means the story does not end at go-live | it just changes shape.
You do. Your code lives in your database, versioned and queryable. Your master keys, your data, your choice. No lock-in to us | but you will want us to stay.
Uptime and backup health checks, security patches, small improvements without a new project, and a monthly plain-talk note your whole team understands.
AI proposes, drafts and tests. Every production change is approved by a human and written to the tamper-evident audit trail. Nothing ships autonomously.
No. If we cannot put a senior pair and a named custodian on it, we will say so and point you somewhere better. A project that gets half our attention helps nobody.
Yes | fully online. We deliver, review and deploy asynchronously across time zones, so a client in any country gets the same custodian and the same plain talk.
One call. You describe the operation; we say plainly whether this is something we do well and what it would take. No deck, no brochure.